Terms of Service

Last updated: July 19, 2026

This website is operated by Helen and Luke, a store owned and operated by GVA TRADING LLC.

Throughout the Site, the terms “we,” “us,” and “our” refer to Helen and Luke and GVA TRADING LLC. We offer this website, including all information, products, tools, and services available through it, conditioned upon your acceptance of these Terms of Service.

By visiting https://helenandluke.com/, purchasing a product, creating an account, or otherwise using our services, you agree to be bound by these Terms of Service and the policies referenced in them.

These Terms apply to all users of the Site, including browsers, customers, merchants, vendors, and individuals who submit content.

Please read these Terms carefully. If you do not agree with them, you must not access the Site or use our services.

Our store is hosted by Shopify, which provides the e-commerce platform that allows us to sell products and services to you.

SECTION 1 — ONLINE STORE TERMS

By using the Site, you confirm that you are at least the age of majority in your state or place of residence, or that you have permission from a parent or legal guardian to use the Site.

You may not use our products or services for any illegal, fraudulent, or unauthorized purpose. You must comply with all applicable federal, state, and local laws, including applicable intellectual-property laws.

You must not transmit viruses, malware, destructive code, or any material designed to disrupt the operation or security of the Site.

A violation of these Terms may result in the suspension or termination of your access to the Services.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse or cancel service for lawful reasons, including suspected fraud, misuse of the Site, payment problems, policy violations, product unavailability, or shipping restrictions.

You understand that information you submit, other than payment card information, may be transferred through different networks and adapted to meet technical requirements.

Payment card information is encrypted during transmission by Shopify and the applicable payment provider.

You may not reproduce, duplicate, copy, sell, resell, or exploit any part of the Site or Services without our prior written permission.

The headings in these Terms are included for convenience and do not affect their interpretation.

SECTION 3 — ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We take reasonable steps to keep information on the Site accurate and current. However, information may occasionally be incomplete, inaccurate, or outdated.

Information on the Site is provided for general purposes and should not be relied upon as the sole basis for making decisions where more complete or current information is reasonably required.

We may update or change Site content at any time, but we are not obligated to update every piece of information except where required by law.

Additional information about the use of Site content is provided in our Disclaimer.

SECTION 4 — MODIFICATIONS TO SERVICES AND PRICES

Product prices, promotions, availability, and other information may change without prior notice.

We reserve the right to modify, suspend, or discontinue any product, feature, promotion, or part of the Services.

Price changes will not affect orders that have already been accepted and paid for, except where an obvious pricing error, fraud concern, legal restriction, or other lawful reason requires correction or cancellation.

When we cancel a paid order, we will issue the appropriate refund to the original payment method.

SECTION 5 — PRODUCTS AND SERVICES

Certain products may be available exclusively through the Site and may be available only in limited quantities.

Returns and exchanges are subject to our Return & Refund Policy.

We make reasonable efforts to display product photographs, colors, measurements, descriptions, and other details accurately. However:

Colors may appear differently depending on your device or screen settings.
Product measurements may vary slightly.
Packaging may differ from the images displayed.
Product descriptions, prices, or availability may occasionally contain errors.

We reserve the right to limit sales by person, household, order, geographic region, or jurisdiction where reasonably necessary and permitted by law.

We may limit product quantities or discontinue products at any time.

Nothing in these Terms limits rights that cannot legally be excluded under applicable consumer-protection law.

SECTION 6 — BILLING, ORDERS, AND PAYMENT INFORMATION

We reserve the right to accept, reject, limit, or cancel an order for lawful reasons, including:

Suspected fraud or unauthorized payment
Incorrect billing information
Product unavailability
Pricing or description errors
Duplicate or unusually large orders
Orders that appear to be placed by resellers
Shipping restrictions
Violations of these Terms

When we change or cancel an order, we may contact you using the email address or telephone number provided during checkout.

You agree to provide complete and accurate billing, shipping, payment, account, and contact information. You must update this information when necessary so that we can complete your transaction and communicate with you.

Payments are securely processed by Shopify and the selected payment provider. We do not directly store complete credit card or debit card numbers.

Available methods are shown during checkout and are described on our Payment Options page. The availability of a particular method may depend on your location, currency, device, or payment-provider eligibility.

SECTION 7 — OPTIONAL THIRD-PARTY TOOLS

We may provide access to features, applications, or tools operated by third parties.

We do not always control or monitor these tools. Unless otherwise stated, third-party tools are made available on an “as is” and “as available” basis.

Your use of an optional third-party tool is at your own discretion and may be subject to the provider’s own terms and privacy policy.

We may introduce new features, services, applications, or tools in the future. These will also be subject to these Terms.

SECTION 8 — THIRD-PARTY LINKS

Certain content, features, products, or services available through the Site may contain materials or links provided by third parties.

Third-party links may direct you to websites that are not operated or controlled by us. We are not responsible for examining or guaranteeing their content, accuracy, security, products, services, or practices.

Your use of third-party websites is at your own risk and is subject to the applicable third party’s terms and privacy policy.

Questions or disputes relating to a third-party product or service should be directed to the relevant provider.

SECTION 9 — USER COMMENTS, REVIEWS, AND SUBMISSIONS

You may be able to submit reviews, photographs, comments, feedback, suggestions, questions, or other content.

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, adapt, and distribute submitted content for operating, promoting, and improving our business and Services, subject to applicable law and our Privacy Policy.

You confirm that your submissions:

Are accurate and based on your genuine experience
Do not violate another person’s copyright, trademark, privacy, publicity, or other rights
Are not unlawful, threatening, abusive, defamatory, obscene, or misleading
Do not contain malware or harmful code
Do not falsely impersonate another person

We may monitor, edit, reject, or remove submissions that violate these Terms, our policies, or applicable law.

You remain responsible for the content you submit.

SECTION 10 — PERSONAL INFORMATION

The collection, use, disclosure, and protection of personal information submitted through the Site are governed by our Privacy Policy.

Our Privacy Policy also explains our use of Shopify, Google services, cookies, analytics, advertising technologies, and third-party providers.

SECTION 11 — ERRORS, INACCURACIES, AND OMISSIONS

The Site may occasionally contain errors, inaccuracies, or omissions relating to:

Product descriptions
Images
Sizes or measurements
Prices
Promotions
Discounts
Shipping costs
Delivery estimates
Product availability

We reserve the right to correct errors, update information, refuse an order, or cancel an order where information was incorrect, including after an order has been submitted.

When a paid order is cancelled because of an error, we will issue the appropriate refund.

SECTION 12 — PROHIBITED USES

You may not use the Site or its content:

For an unlawful or fraudulent purpose
To encourage another person to commit an unlawful act
To violate applicable laws or regulations
To infringe intellectual-property or privacy rights
To harass, threaten, abuse, defame, or discriminate against others
To submit false, deceptive, or misleading information
To upload viruses, malware, or harmful code
To collect or track another person’s personal information unlawfully
To spam, phish, scrape, crawl, or interfere with the Site
To circumvent security or access controls
To make fraudulent purchases or payment disputes
To impersonate another person or organization

We may suspend or terminate access to the Services when these restrictions are violated.

SECTION 13 — DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, the Site and Services are provided on an “as is” and “as available” basis.

We do not guarantee that the Site will always be uninterrupted, timely, completely secure, or error-free.

Nothing in these Terms excludes warranties, remedies, or consumer rights that cannot legally be excluded.

To the fullest extent permitted by applicable law, Helen and Luke, GVA TRADING LLC, and our directors, officers, employees, contractors, suppliers, service providers, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the Site or Services.

Where liability cannot legally be excluded, our liability will be limited to the maximum extent permitted by applicable law.

Additional information is provided in our Disclaimer.

SECTION 14 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Helen and Luke, GVA TRADING LLC, and our affiliates, officers, employees, contractors, licensors, service providers, and suppliers from claims, losses, liabilities, and reasonable legal expenses resulting from:

Your material violation of these Terms
Your unlawful use of the Site
Your infringement of another person’s rights
Content submitted by you
Fraudulent or malicious activity conducted through your account

This section does not apply where a claim results from our own unlawful conduct, gross negligence, or liability that cannot legally be excluded.

SECTION 15 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the greatest extent permitted by law.

The invalid or unenforceable portion will be considered severed, and the remaining provisions will continue in effect.

SECTION 16 — TERMINATION

These Terms remain effective until terminated by you or us.

You may stop using the Services at any time.

We may suspend or terminate your access when we reasonably believe that you have violated these Terms, used the Site unlawfully, committed fraud, threatened Site security, or failed to pay amounts lawfully due.

Rights, payment obligations, liabilities, and provisions that by their nature should continue will survive termination.

SECTION 17 — ENTIRE AGREEMENT

These Terms, together with the policies and notices referenced in them, form the entire agreement between you and us concerning your use of the Site and Services.

The following policies are incorporated into these Terms:

A failure by us to enforce a provision does not constitute a waiver of that provision or any other right.

SECTION 18 — GOVERNING LAW

These Terms and any separate agreements through which we provide Services will be governed by applicable United States federal law and the laws of the State of California, without regard to conflict-of-law principles.

Nothing in this section deprives you of mandatory consumer rights that apply in your state of residence.

Any dispute will be handled by a court with lawful jurisdiction unless the parties agree to another legally permitted resolution method.

SECTION 19 — CHANGES TO THESE TERMS

You can review the current version of these Terms at any time on this page.

We may update, change, or replace these Terms to reflect changes to our Services, business practices, or legal obligations.

Changes become effective when the revised Terms are published on the Site, unless applicable law requires additional notice.

Your continued use of the Site after an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

SECTION 20 — RETURNS, REFUNDS, SHIPPING, AND CANCELLATIONS

Returns, exchanges, refunds, damaged products, incorrect items, and order cancellations are governed by our Return & Refund Policy.

Shipping destinations, processing times, delivery estimates, tracking, delays, lost packages, customs matters, and fulfillment information are governed by our Shipping Policy.

Orders may be fulfilled and shipped by third-party suppliers, warehouses, or fulfillment providers from a location different from our business address.

Do not send products to our business address, warehouse, supplier, or fulfillment partner unless our customer service team has approved the return and provided the correct return instructions.

SECTION 21 — CONTACT INFORMATION

Questions about these Terms should be sent to:

Store name: Helen and Luke
Legal business name: GVA TRADING LLC

Business address:
15442 Ventura Blvd.
Ste 201-2035
Sherman Oaks, California 91403
United States of America

Email: info@helenandluke.com
Phone: +1 307 310 3725
Contact form: Contact Us

Customer service hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday and Sunday: Closed

We aim to respond to emails within 24 hours.